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Recently, a good friend of mine was complaining about the behaviour of her bank ever since she took a home loan from them. Though the home loan was fixed, the bank promptly increased her interest rate (even though she had signed a 'fixed' rate contract) when the rates went up. And to top it all, when she called up to enquire about the change, she was curtly told to read the loan agreement where the bank had clearly reserved a right to increase the 'fixed' interest rate.
Grumbling about the bank's behaviour, she happened to mention the sharp contrast in their behaviour from the time when she had applied for the home loan. As both she and her spouse work at the middle management level for a leading MNC and individually draw a six-figure pay packet per month, the bank actually went overboard when she applied for the home loan. She confessed that the sales person from the same bank, not so long ago, was wooing them and willing to answer every query of hers to make her a client. All in all, a very satisfying experience, as she did not have to move out of her office even for a minute during the entire loan process.
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